I too have the same unfortunate problem with my retina screen on my 11 month old 2013 Macbook Pro.Ĭleaning it with a microfiber cloth it started as imprints from the keyboard on the screen and continued to spread. If noone listens this time my lawyer will try to clarify my point. Meanwhile I will write to Apple Europe and explain again. We will see more issues like this as time moves on, no doubt. Nevertheless I only cleaned the screen like Apple wants me to, bit of water and a fluffy, fluffy little cloth. Even some of the Apple guys I talked to weren't aware there was some sort of coating on the screen, neither was I. I don't go for premium just to make an experience like this. I have a MBPro Retina late 2013 still covered with Apple Care, so in total we're talking some 2.800 Euros. I didn't even get some sort of split offer like pay for replacement only and get a new screen for free. The guys there were quite friendly but after all I just got the same explanation almost anyone else got. I got so mad I had to step away.Īfter that I talked to Euro support in Cork. The genius at the store accused me of having caused this myself and tried to get rid of me with the statement "well, you wouldn't scratch the coating of your new car and then get back to the dealer to demand a replacement one". That's how my screen looked a while ago (now it's even worse):
Found this post after having dealt with an Apple Genius Bar "genius" and two support guys from Apple.
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